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Junior Customer Success Manager (Full-time)

Summary of Position

Do you want to start your professional career by sharing your passion for helping customers? Does working within a tight-knit and collaborative group sound like your dream job? Then look no further. Rendia is currently seeking a motivated individual to support our expanding business as a Customer Success Manager. In this role, you will work closely with healthcare providers to challenge the status quo in patient care.

This is a great position for a recent college graduate who is interested in starting a career in customer service. Our ideal candidate is enthusiastic, professional and brings a set of unique qualities that strengthens our brand and delights our customers. The Junior Customer Success Manager (JCSM) reports directly to the Director of Customer Success.

Duties and Responsibilities

  • Act as the point of contact for our healthcare practices (doctors and staff) to ensure successful adoption of our software
  • Manage a portfolio of mature accounts and monitor for service deviations (problem spotting)
  • Develop outbound communications that will educate customers on the best ways to utilize our software
  • Conduct training webinars, as needed, to clearly explain/implement our software into the practice’s daily workflow
  • Advocate for the practice’s interests and escalate issues to other internal teams as necessary
  • Respond to customer inquiries via phone, email, or chat
  • Rigorously prioritize accounts that need attention and assist accordingly
  • Develop a simple operating plan, in partnership with your manager, for engaging a large portfolio of mature accounts with custom communications

Skills and Experience

  • Must be extremely organized and able to manage a large volume of outreach and communications with designated accounts
  • Must demonstrate excellent verbal and written communication skills
  • Must exhibit excellent time management skills
  • Must possess strong critical thinking and problem-solving skills
  • Must be self-motivated with the ability to work with minimum supervision
  • Experience in a phone-based customer service environment is a plus
  • Knowledge of Salesforce or other CRM software is a plus

Requirements

Bachelor’s degree preferred, or equivalent work experience that includes at least 1-2 years in a customer service/account management position or related experience with customer interactions. Background or experience in teaching and/or coaching is a plus.

To Apply

Please email your cover letter and resume to jobs@rendia.com. Be sure to use the subject line: "Please consider me for Rendia!" (you will not be considered for this position otherwise). In your email, please explain why you are interested in joining Rendia and explain an impactful customer service encounter (positive or negative) you experienced. If positive, please include why it was so impactful. If negative, how would you have handled the situation differently and what advice would you give to the company in order to help coach/train their employee?

Job Type

Full-time

About Rendia

Rendia, Inc. is a B2B (business to business) SaaS company delivering patient education solutions for doctors in the Eyecare and ENT industry. We offer a competitive benefits package including 401k, health, vision and dental insurance, paid holidays, PTO and paid parental leave.

Our dog friendly offices are located in the heart of beautiful Fells Point in Baltimore.