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Do you want to start your professional career by sharing your passion for helping customers? Does working within a tight-knit and collaborative group sound like your dream job? Then look no further. Rendia is currently seeking a motivated individual to support our expanding business as a Customer Success Manager. In this role, you will work closely with healthcare providers to challenge the status quo in patient care.
This is a great position for a recent college graduate who is interested in starting a career in customer service. Our ideal candidate is enthusiastic, professional and brings a set of unique qualities that strengthens our brand and delights our customers. The Junior Customer Success Manager (JCSM) reports directly to the Director of Customer Success.
Bachelor’s degree preferred, or equivalent work experience that includes at least 1-2 years in a customer service/account management position or related experience with customer interactions. Background or experience in teaching and/or coaching is a plus.
Please email your cover letter and resume to email@example.com. Be sure to use the subject line: "Please consider me for Rendia!" (you will not be considered for this position otherwise). In your email, please explain why you are interested in joining Rendia and explain an impactful customer service encounter (positive or negative) you experienced. If positive, please include why it was so impactful. If negative, how would you have handled the situation differently and what advice would you give to the company in order to help coach/train their employee?
Rendia, Inc. is a B2B (business to business) SaaS company delivering patient education solutions for doctors in the Eyecare and ENT industry. We offer a competitive benefits package including 401k, health, vision and dental insurance, paid holidays, PTO and paid parental leave.
Our dog friendly offices are located in the heart of beautiful Fells Point in Baltimore.