Summary of Position

Do you want to start your professional career by sharing your passion for helping customers? Does working within a tight-knit and collaborative group sound like your dream job? Then look no further. Rendia is currently seeking a motivated individual to support our expanding business as a Customer Success Manager. In this role, you will work closely with healthcare providers to challenge the status quo in patient care.

Our ideal candidate is enthusiastic, professional and brings a set of unique qualities that strengthen our brand and delights our customers. The CSM reports directly to the Director of Customer Success.

Duties and Responsibilities

• Act as the point of contact for our healthcare practices (doctors and staff) to ensure successful adoption of our software
• Manage a portfolio of accounts, monitor for service deviations, and strategize for mediation
• Conduct quarterly business reviews and training webinars to communicate ROI for our customers throughout the customer lifecycle
• Represent the voice of the customer to inform our product roadmap and sales process
• Identify and execute on expansion opportunities
• Respond to customer inquiries via phone, email, or chat
• Identify opportunities for customers to act as Rendia advocates (e.g. testimonials, case studies)

Skills and Experience

• Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
• Strong analytical skills, with the ability to translate data into insights
• Exceptional communication skills, highly organized, collaborative, and detail-oriented
• Must be self-motivated with the ability to work with minimum supervision
• Knowledge of Salesforce or other CRM software is a plus

Requirements

Bachelor's degree preferred, or equivalent work experience that includes at least 2+ years in a Customer Success, Relationship Management, Account Management, or similar role.

To Apply

Please email your cover letter and resume to [email protected]. Be sure to use the subject line: "Please consider me for Rendia!" (you will not be considered for this position otherwise). In your email, please explain why you are interested in joining Rendia and provide us with a brief explanation of how you define great customer service. Please include experiences have you had personally that serve as examples.

Job Type

Full-time

About Rendia

Rendia, Inc. is a B2B (business to business) SaaS company delivering patient education solutions for doctors in the Eyecare and ENT industry. We offer a competitive benefits package including 401k, health, vision and dental insurance, paid holidays, PTO and paid parental leave.

Our dog friendly offices are located in the heart of beautiful Fells Point in Baltimore.